Refund & Cancellation Policy
At Sydney Pool Compliance, we strive for safety, transparency and customer satisfaction. Please review our Refund and Cancellation Policy to understand your eligibility for refunds, cancellation terms and the process for requesting a refund.
01. Eligibility Review
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Cancellations made more than 24 hours before the scheduled inspection are eligible for a full refund.
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Cancellations made within 24 hours of the scheduled inspection will incur a 25% cancellation fee, with the remaining 75% refunded to the original payment method.
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If no one is present at the property at the scheduled inspection time, or the inspection cannot proceed due to lack of access, the booking will be treated as a no-show and no refund will be provided.
02. Rescheduling
We understand plans change. If you need to reschedule your inspection, please contact us as soon as possible. We will do our best to accommodate your preferred date and time without additional charges where reasonable notice is provided.
03. Processing Time
Approved refunds will be processed via the original payment method within 7-10 business days. You will receive a confirmation email once the transaction is complete.