Terms and Conditions
Welcome to Sydney Pool Compliance. These Terms and Conditions govern your use of our website and the booking of our inspection services. By accessing this website or booking an inspection, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
SERVICES
Sydney Pool Compliance provides swimming pool and spa barrier inspections in accordance with the Swimming Pools Act 1992 (NSW) and associated regulations.
Our services may include:
• Pool Safety Inspections
• Compliance Certificates
• Non-Compliance Reports
• Pre-Inspection Consultations
• Follow-Up Inspections
While we aim to issue Compliance Certificates on the same day where possible, certification is only provided if the pool barrier meets all applicable NSW legislative requirements.
BOOKINGS, PAYMENTS & CANCELLATIONS
Payment is required at the time of booking unless otherwise agreed.
Customers may cancel or reschedule free of charge with at least 24 hours' notice.
Cancellations made less than 24 hours before the scheduled inspection may incur an administration fee of up to 20% of the booking value.
If an inspection cannot proceed because access to the property or pool area is unavailable, additional fees may apply for a return visit.
PROPERTY OWNER RESPONSIBILITIES
The property owner or authorised representative is responsible for:
• Providing safe access to the property and pool area.
• Ensuring pets are secured.
• Ensuring all pool barriers, gates and surrounding areas are accessible for inspection.
• Providing any relevant documentation if requested.
Failure to provide reasonable access may require the inspection to be rescheduled.
INSPECTION OUTCOMES
Inspection outcomes are based solely on the condition of the pool barrier at the time of inspection.
If the pool does not meet NSW safety requirements, a Non-Compliance Report will be issued outlining the items requiring rectification.
Once the required works have been completed, a Follow-Up Inspection can be booked.
Passing an inspection is not guaranteed and does not depend on the booking fee paid.
LIMITATION OF LIABILITY
Sydney Pool Compliance exercises reasonable care and skill when providing inspection services.
To the maximum extent permitted by law, our liability is limited to the amount paid for the inspection service. We are not liable for indirect, consequential or incidental losses arising from the use of our services or reliance on an inspection report.
Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.
WEBSITE USE
The content on this website is provided for general information only and should not be relied upon as legal or technical advice.
All website content, including text, graphics, logos and images, remains the property of Sydney Pool Compliance and may not be copied or reproduced without written permission.
GOVERNING LAW
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of New South Wales.
Last Updated: July 2026
If you have any questions regarding these Terms and Conditions, please contact Sydney Pool Compliance:
Email: bookings@sydneypoolcompliance.com.au
Phone: 0403 532 448